Returns & Exchanges

At Koala, we want you to feel completely at home with your purchase, which is why we offer a 120-night trial period and hassle-free returns on all furniture and bedding. If your new piece doesn't quite fit your space, we'll help you arrange a return for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Item

  Carefully disassemble your furniture if necessary and place it back in its original packaging to ensure it stays protected during transit.

• 3.
  Schedule a Pickup

  Choose a convenient date for our specialized courier team to collect the items directly from your home, free of charge in most metro areas.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will process your full refund back to your original payment method within 5-7 business days.